Job Title: Help Desk Specialist I

Locations: Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon))

Clearance: Secret

Certifications: CompTIA Security+CE

Education: N/A

Roles and Responsibilities:

• Minimum one (1) year experience.

• Set up and troubleshoot domains, user accounts and software accounts.

• Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.

• Add or replace memory, new keyboards, motherboards, and other components.

• Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.

• Coordinate with vendors to resolve problems.

• Support server, common user applications, desktop services, and network connectivity and associated hardware.