Carilion Clinic Transfer and Communication Center (CTAC) Coordinator (FT) in Roanoke, Virginia

Job Summary

The CTaC Coordinator assumes accountability for telephone and/or radio call intake as well as facilitating appropriate bed placement and/or transportation needs. Communicates and collaborates with appropriate disciplines to facilitate efficient and timely assignments using defined policies and procedures to assure quality patient care and customer service. The CTaC Coordinator is also expected to support Carilion's hallmarks of service excellence and quality for all job responsibilities.

Duties include, but are not limited to the following:

  1. Transfer Center : Collaborates with Transfer Center Nurse, Unit staff, various procedural departments, Physicians and Physician office staff to place patients in the most appropriate nursing units based on patient needs, age, diagnosis and established unit criteria. Communications Center : Prioritizes incoming calls according to unit availability and determines response mode as emergency or non-emergency. Appropriately confirms the level of care required and mode of transportation needed according to ALS protocols as well as CCPT policies and procedures.

  2. Establishes, maintains, and promotes positive, customer service focused, and professional communication with all those served. Utilizes effective communication skills. Demonstrates excellent telephone etiquette and interpersonal skills. Receives and screens incoming calls via multi-line phone system. Routes calls to appropriate individuals and takes messages accurately.

  3. Operates specialized software and computer systems that includes but not limited to Bedboard/Teletracking, WebXChange, EPIC, Right-CAD (or equivalent computer-aided dispatch system), Exchange e-mail, and Spark chat rooms. Performs all computer functions as required in a timely and accurate manner.

  4. Participates in Performance Improvement activities and assigned project work as needed. Actively participates in all cost containment measures at the unit level. Promotes an aesthetic and safe work environment.

  5. Problem solves and multitasks on a consistent basis in order to meet patient needs in a timely and efficient manner. Able to prioritize and shift from one function to another with short notice.

  6. Dispatches calls and maintains communication with staff to assure effective utilization of services.

  7. Maintains general situational awareness of daily call volumes and vehicle assignments. Also maintains awareness of vehicle locations by GPS tracking software, CAD systems.

To learn more about our Communication and Transfer Center, read this article:

Minimum Qualifications

Education: High school graduate or equivalent.

Experience: Medical / clerical / unit / EMS experience in an acute care facility preferred. Typing and / or keyboarding proficiency required.

Licensure/certification: Current VA State EMS certification (minimum EMT-B level); AHA BLS-HCP certification required. NAACS certification required within 1 year of hire

Other Minimum Qualifications: Must demonstrate effective interpersonal, communication skills and strong team working skills. Must have the ability to function independently and demonstrate problem-solving skills. Must successfully complete orientation and maintain department specific competency validations for this position.

Our Values

Below are our core values that we strive to embody and expect of all our team members:

CommUNITY: Working in unison to serve our community, our Carilion family and our loved ones.

Courage: Doing what’s right for our patients without question.

Commitment: Unwavering in our quest for exceptional quality and service.

Compassion: Putting heart into everything we do.

Curiosity: Fostering creativity and innovation in our pursuit of excellence.

Requisition Number: 24865

Employment Status: Full time

Location: Park View

Shift: Day/Evening/Night

Shift Details: Rotating Day/Evening & Evening/Night shifts and every other weekend & rotating holiday requirements


Recruiter Phone: 540-983-4139

Recruiter Email:


As a not-for-profit organization, we pride ourselves on investing in our employees and the communities we serve.

Our employees strive to provide quality care in serving over 1 million residents in Virginia while living and growing their careers in the country's most livable cities and towns.

Headquartered in Roanoke, Va., Carilion Clinic is a robust system of small and large award-winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.

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