Salesforce.com Administrator Location US-Bothell ID 2024-1263 Category Sales Position Type Full-Time Work Model Hybrid Company Overview Verathon is a global medical device company focused on supporting customers by being their trusted partner, delivering high-quality products that endure over time and ensure clinical and economic utility. Two areas where Verathon has significantly impacted patient care, and become the market leader in each, are bladder volume measurement and airway management. The company's BladderScan portable ultrasound and GlideScope video laryngoscopy & bronchoscopy systems effectively address unmet needs for healthcare providers and meaningfully raise the standard of care for patients. Verathon, a subsidiary of Roper Technologies, is headquartered in Bothell, Washington, USA and has international subsidiaries in Canada, Europe and Asia Pacific. For more information, please visit www.verathon.com. Overview Verathon is looking for a Salesforce Administrator to become the newest member of our Commercial Operations Team located in Bothell, WA. This is a site-based role, working 3 days a week in the office (Monday, Tuesday and Thursday). The Salesforce Administrator is responsible for ensuring efficient, effective utilization of the Salesforce.com (SFDC) platform for all users across Verathon. They will capture user requirements and translate them into actionable specifications and solutions, employ agile development work methodology along with the desire to deliver solid solutions in a timely manner and analyze SFDC configuration and make recommendations on best practices and process improvements. The SFDC Administrator will work with end users, technical resources, and project teams to integrate SFDC with our custom developed systems and other 3rd party applications. Responsibilities * Act as the primary point of frequent daily contact for SFDC users* Provide high quality support via both telephone and email* Facilitate meetings as needed for the team * Provide on-going support and system administration to quickly troubleshoot and fix production issues* Develop and publish reports and metrics as required* Understand the goals of our organization and help develop, maintain, and document a clear vision for the use of the application* Customize fields, page layouts, record types, reports, and dashboards* Create and maintain users, roles, security, profiles, workflow rules, price books and approval workflows * Manage mass imports and exports of data to ensure data quality including implementation and maintenance of native de-duping functions* Help manage custom data integrations with various internal data sources including order processing, invoicing, and credit management* Administer configuration, customization, data management, campaign management, and support for AppExchange applications, support for custom integrations, business analysis, and documentation* Create training materials and user documentation using MS Word, PowerPoint, and other tools* Maintain such documentation as business needs evolve* Train users on enhancements, new functionality and conduct new user training in formal "classroom" environment, via video conferencing or by other means* Use marketing automation expertise to improve how the Verathon Pardot implementation works with Salesforce.com* Serve as primary point of contact for maintenance and improvement of the Pardot/Salesforce.com interface* Establish best practices regarding system maintenance and improvements, configuration development, testing, data integrity, backups, etc.* Conduct Test and QA of enhancements/changes using sandbox and/or coordinate the testing with the Verathon IT Team* Maintain Salesforce certifications* Serve as lead administrator for creating and building major system e