Unit Secretary, Emergency Department

Job Description

Purpose & Scope:

The Unit Secretary (US) is responsible for performing a variety of receptionist and clerical duties relating to the updating and organizing of information and supplies on the nursing unites, coordinating work within the unit as well as with other units and departments, reporting pertinent information to the immediate supervisor, responding to inquiries and requests from staff, patients, and visitors, and supporting patient care delivery. This position has front line responsibility for handling customer service interactions through telephone and personal contact and facilitating unit efficiency. Where appropriate, this employee will answer phones, schedule appointments, call physician offices as requested and accurately provide information to affiliated providers. This position has no responsibility for the assessment, treatment or care of patients, however the ability to communicate and interact with patients/public/staff of all ages is required.

Education:

High school diploma or equivalent is preferred.

Experience:

Computer experience is required.

Secretarial experience is preferred.

Knowledge of medical terminology is preferred.

Certification/Licensure:

None.

VHC Health™ has provided exceptional medical services to the Washington, DC metropolitan area for more than 75 years. A proud member of the Mayo Clinic Care Network, a national network of independent healthcare organizations, the Hospital prides itself on offering the latest technological advancements and medical practices. Virginia Hospital Center was recently designated a Newsweek 2020 Best Maternity Care Hospital, received a 5-star rating from the Centers for Medicare and Medicaid Services (CMS) and once again named a Leapfrog Top Hospital in 2019. Virginia Hospital Center is designated as a Magnet hospital® by the American Nurses Credentialing Center, is a 453-bed not-for-profit teaching facility offering comprehensive healthcare and multiple, independently recognized Centers of Excellence